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5 Questions to Ask When Choosing the Right Magento Agency

5 Questions to Ask When Choosing the Right Magento Agency

Choosing the right Magento agency for your project can be a difficult task. There are many things to consider, and you want to make sure that you don’t get stuck with an agency that doesn’t understand how your business works.

The Magento programming system has been a game-changer in the e-commerce industry. It is a complex and time-consuming content creation platform, which makes finding developers who have sufficient experience in this particular software difficult.

The first step of choosing your potential Magento partner should be recruitation based on their experience level. Most professionals have over 5 years worth of work under their belt so you want someone at least that qualified if not more!

Magento partner searching

Then You need to think about how much time you are willing to spend researching, what your budget is for Magento services, and make sure that their Magento developers will be able to work with your needs and project goals. To help you in this endeavor, we’ve put together a few questions to ask before choosing an agency:

1) What services do they offer? 

2) How much experience do they have in Magento development?  

3) What is their process for working with clients? 

4) How does the company handle security updates for Magento software? 

5) Do they offer 24/7 customer support services?

What services does the Magento development Agency offer? 

Magento development agency services can vary, so make sure that you find out what their range of expertise is. Find out if they build Magento stores from the scratch, and if they can also work with your existing Magento e-commerce.

Magento is an open-source solution, so there’s not a  problem to start working with a new agency smoothly, as all agencies work in the same technical environment.

Magento Development Agency’s Services page survey

A good way to find out what Magento development services a company provides are to check their website for a “Services” page.

Platform migrations

If you have a Magento 1 version it’s worth checking if they are experienced in migrating from Magento 1 to Magento 2 version link


Your store should be mobile-friendly. Check how they deal with the issue. If they offer PWA (Progressive Web Application) technology supporting online stores on mobile devices.

They may also offer alternatives like Hyvä Themes supporting Core Web Vitals new search signals from Google. Different solutions may vary in resource consumption, which affects the budget.

Magento Extensions

It’s a good idea to check if the agency is able to prepare tailor-made solutions adjusted to your individual business needs. Find out if they have the skills to modify your current extension or build a new one from scratch, and which sites they have done this before.

Magento Design

Web design standards change every few years, and it is important to stay up-to-date with these changes for the sake of increasing profits.

A good redesign can bring you more profit without your customers even realizing that anything has changed. This way, they are not disturbed by a new look or layout but still enjoy all their favorite features from before.

An efficient store should deliver a unique user experience, engagement, give purchasing confidence to the clients. As a result, your store will note increasing sales performance leading to your business growth.

Make sure that the agency you choose is aware of this and is capable of catering to all your business needs.

More about this issue check on Magento Design.

Best hosting for Magento store

For Magento eCommerce hosting performance plays a big role. One of the most crucial features of hosting for a Magento store is speed.

This is where you need to ask yourself the following questions: What server and hosting provider are they using? Is their host capable of handling my needs or not?

It’s worth checking how many servers your potential team is using, what hardware it’s built with, how much RAM is allocated, whether it has any bandwidth or disk space limitations. If you have specific needs regarding the number of servers you want to use, make sure the agency has a way to customize your hosting service.

We recommend AWS (Amazon Web Services) Cloud as an optimal solution for Magento stores. For more technical information, please check on Magento Hosting.

Magento Development Testing

Magento is a powerful and efficient way to set up an online store. However, it can be prone to errors which may lead you to lose money if not analyzed carefully before the changes are made.

Technology has always been a prevalent component in the e-commerce industry, and it is important for online stores to stay ahead of their competition.

The platform offers many new features, but there can be potential issues with its use due to changes that are not immediately visible. As they will affect customers only when using an app or site that hasn’t been adapted yet.

That being said, before making any big changes developers should do thorough research on how customer browsing habits have changed over time. They should analyze data such as page views per visit from last week’s checks.

All e-commerce sites require permanent and occasional, manual and automated testing to ensure that their features are capable of serving customers.

What kind of Magento projects the Agency is experienced in?

Agency’s experience in Magento projects is another important factor when deciding which agency to choose. Find out if they have extensive knowledge of how Magento works and whether they can provide the services you need – from building your store, developing eCommerce templates for it, or providing support for the existing stores.

You can always check the portfolio and ask for examples of solutions deployed by the Agency for its clients. The time was needed to accomplish the project.

Find out what kind of experience they’ve had by asking questions like:

  • how many years the agency has been working on Magento projects;
  • whether previous clients were satisfied with their work;
  • when was the last time a problem occurred (and how quickly it was resolved)?

Before you decide who to go with next – it’ll save everyone time if nothing goes wrong during development and no one has to fix things later! 

On the other hand, it’s good to know how the agency handles unexpected situations and deal with urgent problems. They always come up, and an experienced agency will admit that it’s important to know how to deal with them on a daily basis. 

How does the Magento Agency work with clients?

Some agencies outsource their developers which can be a problem if you need someone fluent in both English and Magento. It’s always better to choose an agency that employs people who are experts in the platform – that way, they will be able to provide more accurate estimates for your project, as well as keep up-to-date with the latest updates.

Another thing to consider is how much communication you want from your agency – some agencies will only provide a monthly report, while others offer daily emails or video calls on progress and issues encountered.

When choosing a Magento agency, it’s important to find out how the team works and what their processes are at each stage of your project – from requirements gathering to deployment and support.

Check how the project teams are formed and what are the team members’ roles, and if the development team is coordinated by the Project Manager. E-commerce website development should be handled by certified Magento experts.

The Agency may be an Adobe Solution Partner Bronze, Silver, Gold, or Platinum confirming its qualifications.

Budgets and timelines

Some agencies will be more flexible in terms of budgets or schedules, while others may have a more rigid structure.

Be aware that some agencies shorten timelines and lower budgets to initially satisfy clients without disclosing the actual time and budget. Later, it turns out that both time and money are underestimated and need to be corrected.

Whether they do it on purpose or as a result of insufficient knowledge, both situations are not good for you. Neither dishonesty nor lack of awareness will not go along with your business needs. 

Development process phases

A lot of customers may not know about the best Magento development process, but there are usually two steps to it.

The first is to figure out everything you need for the project, such as requirements and how your company manages projects. If everything is checked out, then the design work begins. These can take anywhere from a week to six months depending on what needs to be done, if any UX designing, backend coding will be required or just frontend like themes customization, etc.

The second step involves building the store itself based on these specifications, including new features such as mobile store apps along with customization options for content creators.

How does the Magento development agency deal with security updates for software?  

Magento is an open-source platform, so it’s important to make sure that your partner agency takes care of updating their Magento platform with any new releases or patches from magentoproject.org. This way, you can be sure that your store remains up-to-date and secure.

After the development process is completed, check what kind of support you will have as a customer. The Agency should be using current technology and software that updates automatically without the need for human intervention.

That way, if there are any changes to the new generation or version they can easily make those adjustments before delivering them to customers.

Do they offer 24/7 customer e-commerce support?

Having a Magento agency with customer service round the clock can make a huge difference for e-commerce businesses, so it’s worth checking if they have such a  service before signing any contract. It will allow you to focus on your business and not worry about the development of your Magento project.

When choosing agencies from other countries, ask about their availability throughout the week. It’s safer to choose an agency well understanding all your business circumstances and sharing mutual background. 

Where to look for the best Magento Agency

Go to professional events. They are a great opportunity to meet other people and explore new opportunities in your industry! Visit the Magento Partner Portal to see what companies have already made a name for themselves in the eCommerce world.

These websites offer potential partners who have proven their worth with previous Magento projects and certifications, so you can be sure it will be easy to find someone great!

We also recommend Clutch as a directory of trusted business partners. Clutch is a professional marketplace for finding, hiring, and managing top skillful experts agencies and freelancers.

It’s the perfect place to find an experienced Magento developer or someone who can help with any other aspect of your business – from marketing to customer service.

Choosing a Magento Agency conclusion

Welcome to the world of Magento! You have found a great resource for all your eCommerce needs. Our team is focused on one thing – making you successful using Magento as an e-commerce platform.

We work with both enterprise and small businesses, so don’t hesitate to contact us if we can be of assistance in any way. 

Let’s talk about how we can help make your business even better than it already is by taking advantage of everything Magento has to offer.

Trust an experienced Magento Agency!

Let’s talk!

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